Hotel Staff Training Manual SOP
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Hotel Staff Training Manual SOP (1 Chapter) Hotel Staff Training Manual SOP - 30 Chapter List I. Introduction & Hotel Industry Overview Welcome & Introduction to the Hotel Industry Company Culture, Values, and Mission II. Guest Service Principles (3 Chapters) Understanding Guest Needs & Expectations Delivering Exceptional Customer Service Effective Communication Skills for Hotel Staff III. Departmental Operations (12 Chapters) Front Office Operations & Procedures (Check-in, Check-out, Registration) Guest Room Attendant Duties & Housekeeping Standards Food & Beverage Service Procedures (Restaurants, Bars, Room Service) Banquet & Event Operations Concierge Services & Local Information Security & Loss Prevention Protocols Housekeeping Operations & Inventory Management Engineering & Maintenance Procedures (Responding to Guest Requests) Spa & Recreation Facilities (if applicable) Sales & Marketing Department Functions (optional)