Hotel Staff Training Manual SOP  (1 Chapter)  Hotel Staff Training Manual SOP - 30  Chapter List I. Introduction &    Hotel Industry Overview  Welcome & Introduction to the  Hotel Industry Company Culture, Values, and Mission II. Guest Service Principles (3 Chapters) Understanding Guest Needs & Expectations Delivering Exceptional Customer Service Effective Communication Skills for  Hotel Staff III. Departmental Operations (12 Chapters) Front Office Operations & Procedures (Check-in, Check-out, Registration) Guest Room Attendant Duties & Housekeeping Standards Food & Beverage Service Procedures (Restaurants, Bars, Room Service) Banquet & Event Operations Concierge Services & Local Information Security & Loss Prevention Protocols Housekeeping Operations & Inventory Management Engineering & Maintenance Procedures (Responding to Guest Requests) Spa & Recreation Facilities (if applicable) Sales ...

MakeMyTrip, support@makemytrip.in Dear MakeMyTrip, I am writing to express my disappointment with the recent booking I made for a 6-night, 7-day trip to Kerala (Booking ID: NL 2102854495322 ). While the total actual expenses incurred during the trip amounted to ₹87,000, I was charged a total of ₹1,45,000 by MakeMyTrip. This indicates a significant overcharge of ₹58,000. Here's a breakdown of the actual expenses: [As per your Site only]  Flight Tickets (6 People): ₹ 7,000 x 6 = ₹42,000 Accommodation: Munnar (2 Nights): ₹3,500 x 2 = ₹7,000 Thakkery (2 Nights): ₹3,500 x 2 = ₹7,000 Alleppey HB(1 Night): ₹7,500 Additional Night (Hotel): ₹9,500  Cab Expenses: ₹2,000 x 7 = ₹14,000 As you can see, the total cost adds up to ₹87,000, which is considerably lower than the amount charged. I have also tried contacting MakeMyTrip customer service on several occasions but have been unable to reach anyone. This lack of communication further adds to my frustration. Therefore, I kindly request t...

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